Help & contact

Lucil has no password. You sign in with a passkey: tap “Sign in with a passkey” and confirm with Face ID, your fingerprint or your phone’s passcode.

You set up the passkey once, with the link from your invitation. Your phone keeps it safe, for example in iCloud Keychain or Google Password Manager.

Seeing “Sign-in was cancelled”? Then the prompt was closed, or there is no passkey for Lucil on this device. Try again, ideally on the device where you set it up.

New phone with the same Apple or Google account? Try signing in first, your passkey is often already there.

Otherwise ask your manager. They send you a new sign-in link to your email address from Lucil. Use it to set up a new passkey. The link works for 24 hours and only once.

You cannot request the link yourself, on purpose: someone who only reads your mailbox must not get into your account with it.

The link in your invitation works for 24 hours and only once. After that Lucil shows “This link is no longer valid”.

Ask your manager for a new link, it takes seconds. No email? Check your spam folder and check with your manager that your email address is correct.

Clocking in and “End break” only work at the store. For this, Lucil checks your location when you clock, only at that moment and never in the background.

Clocking out and “Start break” always work, even on the go.

When your phone asks for your location, tap “Allow”. If it is blocked, on iPhone: Settings → Privacy & Security → Location Services → Safari Websites → choose “While Using the App” and turn on “Precise Location”. Then reload Lucil. On Android, allow location for lucil.app in Chrome.

Forgot to clock or it did not work? Request a correction under “My hours”, up to 92 days back and with a reason, or tell Lucil in the chat. It counts once your manager accepts it.

Vacation: under “Leave”, tap “Request leave”. Your manager decides.

Vacation days count Monday to Saturday. Sundays and the public holidays in your store’s federal state do not count.

Sick: under “Leave”, tap “Report sick”. Attach the doctor’s note right away or add it later to your sick report with “Add sick note”.

You can also request vacation and call in sick in the chat with Lucil or on WhatsApp. Lucil does not accept the doctor’s note there, health data does not go to the AI.

Under “Shifts”, tap “Swap” on your shift. Colleagues from your store can then take it over. The swap only counts once your manager approves it.

This works for your own shift from a published schedule, before it starts. If nothing is decided by the start of the shift, the swap expires and the shift stays with you.

Taking over a shift: under “Open hand-offs from colleagues”, tap “Take over”. You can also give a shift away in the chat: tell Lucil which shift you cannot make.

Your employer is responsible for your data in Lucil. Lucil processes it on their behalf.

Want to know what is stored about you (access under Art. 15 GDPR)? Ask your employer, for example your manager or the managing director. Lucil prepares the information for them. You get an answer within one month.

If you write to us directly, we forward the request to your employer. Before that we check that it really comes from you, for example via your sign-in email. The information comes encrypted, the password by a different channel.

Read the privacy policy

Questions about your schedule, hours, vacation or access: your manager.

Lucil answers a lot directly, in the chat in the app or on WhatsApp.

Technical problem or a question for the operator: mau@rizio.de. Please do not send a doctor’s note or any other health data by email.